If you receive a defective item, please do as follows:
-Use your smartphone to take pictures of the defective area and email the images to firstname.lastname@example.org, including the tags in the image showing it is still attached.
-Indicate "Damaged" in the subject line.
-Include the order number, and product name of the item.
Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.